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Help & Support

Get operational support from the UNEOSPACE team

Submit a request about pilot scenarios, maneuver decision reports, data inputs, validation checks or integration planning. We will route it to the right specialist.

Submit a Ticket

Tell us what you need help with

Include the mission context, conjunction scenario, urgency and any relevant data format details so we can respond with useful next steps.

Submit a Ticket

Before You Submit

Helpful details to include

  • Mission or satellite name
  • Type of request: pilot, data, report, integration or validation
  • Conjunction timing or operational deadline
  • Available formats: TLE, OEM, OMM or CDM
  • Any fuel, payload or contact window constraints
Priority

Operational urgency

For time-sensitive conjunction scenarios, include the time to closest approach and mark the request as urgent in the subject.

Support Areas

What the UNEOSPACE team can help with

We support operators, institutions and pilot partners across the full maneuver decision workflow.

Pilot

Pilot Scoping

Define the representative conjunction scenario, deliverables, timeline and success criteria for a 6-week pilot.

Data

Input Preparation

Clarify orbit data, conjunction messages, mission constraints and operator thresholds needed for assessment.

Decision

Report Review

Review maneuver ranking, risk score, mission impact score, confidence level and required validation checks.

API

Integration Planning

Plan how UNEOSPACE MRE can connect with mission control, flight dynamics or SSA workflows.

What Happens Next

From support request to clear next step

Every request is handled with the same operating logic as our product: triage, evidence, decision and follow-through.

01

Triage

We classify the request by urgency, topic and operational context.

02

Specialist Review

The right team member reviews your scenario, data or integration question.

03

Response

You receive practical next steps, clarification questions or a proposed support path.

04

Follow-through

We move the request toward pilot scoping, report review or technical planning.

FAQ

Helpdesk questions

Quick answers before you submit a request.

Yes. Representative conjunction scenarios are useful for early pilot scoping, product validation and integration planning.

Please mention whether you have TLE, OEM, OMM, CDM, maneuver options, mission constraints, fuel limits or ground contact windows.

Include the time to closest approach, decision deadline, current collision probability, operator threshold and any immediate operational constraints in the ticket.

Need More Than Support?

Start a pilot conversation with UNEOSPACE

For structured maneuver option evaluation, decision reports and evidence packages, submit a ticket and we will help scope the right pilot path.